International Community Health Services (ICHS)
Job Description: Summary
This position serves as a member of the Management Team and is responsible for leadership and management of daily operations, including the planning, development and implementation of policies, procedures, programs, and services in medical and dental clinic operations, including Nutrition Services; oversight for infection control program; and leadership for patient safety and health efforts. This position carries a high degree of responsibility and judgment in overseeing the provision of high quality services on an ongoing basis, including in times of emergencies.

Duties and Responsibilities
• Reports to the Chief Operations Officer and participates in Management and Leadership Teams to implement ICHS’ mission, goals and values; engage in strategic and business planning and implementation; and lead and/or participates in key initiatives, meetings and committees. Keeps abreast with healthcare and community health clinic policies, trends and best practices.
• Directs the planning, development, implementation, and continuous improvement of ICHS clinical operations to meet the needs of patients, clients and other customers. Works closely with the Chief Medical Officer, Medical Director, Dental Director, Health Services & Community Partnerships Director, Human Resources Manager, Quality Improvement Manager, Compliance Officer & Risk Manager and other key leaders and staffs on compliance, risk management, quality improvement, patient safety and health, and overseeing staffing and workflows for clinic services at all medical and dental locations.
• Directs, supervises, evaluates and monitors performance of Clinic Operations, Nutrition Services, WIC and Maternal Support Services and Comprehensive Care Management. Develops performance measurements and actions aligned with the ICHS scorecard. Evaluates the quality and cost-effectiveness of staffing and service delivery; collaborates with other departments and organizations regarding resources and services for improved patient care and employee development.
• Supports the Chief Operations Officer as the Facilities Safety Officer.
• Participates in the planning and implementation of new clinic sites, service lines or physical improvements to current sites in collaboration with Planning, Development and Evaluation, members of the Executive Team and in particular, the Chief Operating Officers. Activities range from needs assessments and stakeholder engagement to include, to participation in schematic design, construction and implementation which including workflow, ADA compliance, technology planning and coordination with key stakeholders.
• Provides oversight of managed care contracts implementation and support linkages to clinic operations for performance improvement.
• Provides oversight of the Infection Control Program to ensure compliance to appropriate regulatory entities, clinical standards, policies and procedures.
• Initiates quality projects and/or process to attain quality services delivery, as needed. Responsibilities include working interdepartmentally in designing and implementing operations and organization-wide scorecards. Participates in the Quality Improvement Committee.
• Plans and organizes Clinic Operations, Nutrition Services, Infection Control, Comprehensive Care Services programs and activities including oversight of contracted services, vendors, quality control and quality improvement functions, reporting and other required documentation in compliance with applicable laws and regulations.
• Manages clinical facilities, the selection and maintenance of major and minor medical equipment, and the maintenance and safety of all facilities. Works closely with the Chief Operations Officer and the Chief Financial Officer on budget, cost control, liability, leasing, contracting and other issues. In conjunction with the Chief Operations Officer and the Chief Financial Officer, oversees the work of consultants and contractors for building maintenance and repairs.
• In coordination with the Chief Operations Officer, directs clinical emergency preparedness and business continuity plans, including updates to the ICHS Emergency Preparedness Plan, participation and coordination with countywide preparedness, ensuring emergency preparedness with drills and supplies as appropriate, leading or participating in emergency responses, and preparing reports as required; and work closely with the Emergency Management Committee.
• Ensures compliance with requirements of all applicable federal, state and local laws, regulations and rules; participates and works closely with the Risk Management and Compliance team and the ICHS Compliance Committee to identify areas of need including the development of policies and procedures, training, monitoring compliance and ensuring audits are conducted as required. Leads the Clinic Compliance Committee. Oversees the preparation of required federal, state, other governmental and other funding and/or contractual reports, policies and procedures as required.
• Ensures sound fiscal operations of all ICHS clinic sites including timely, accurate, and comprehensive development of an annual budget and its implementation.
• Works closely with the Chief Medical Officer, Medical Director, Dental Director and Health Services and Community Partnerships Director for effective, efficient and integrated patient services. Oversees implementation of system wide population management and care coordination.
• Works closely with the Human Resources Manager on workforce planning, staffing, performance evaluation, safety and health, training and other human resources matters.
• Works closely with the Chief Operations Officer and Chief Financial Officer on departmental budgeting, equipment planning, staffing ratios, efficiency, and cost control initiatives.
• Provides support to the Chief Operations Officer, Chief Medical Officer, Medical Director, Dental Director and the Health Services & Community Partnership Director in carrying out ICHS programs, policies, and activities; assists Chief Operations Officer with initiatives, projects and assignments; serves on the ICHS Management and Leadership teams, and other committees as appropriate.
• Represents ICHS in state, regional or local communities or task forces as assigned.
• Lead programs and employees, hire, train, assign workload/projects, monitor and evaluate performance, initiate corrective and/or disciplinary actions, and perform all other related leadership functions.
• Set the direction, create linkages among programs and departments, lead staff and establish targets necessary to achieve the strategies and mission of ICHS in empowering staff and promoting a work environment of service, teamwork and respect. Direct the deployment of strategies and goals throughout the department and ICHS. Work respectfully and courteously with other employees, follow direction and work well under pressure.
• Hold employees accountable for accident prevention and reporting in compliance with WA State L&I regulations and ICHS Safety and Health Program. Ensure that all safety and health rules, standards and procedures are observed; conduct regular self-inspections; arrange for, conduct and ensure that accident investigations of all accidents occurred; monitor and enforce ICHS Safety and Health Program and actively support and participate in the Emergency Preparedness Program and tasks.
• Ensure employees are responsible and accountable in complying with all applicable federal, state and local laws and regulations, ICHS policies and procedures including ICHS Privacy, Security and Compliance policies and procedures, Code of Conduct, and Federal Tort Claims Act (FTCA).
• Actively participate in Quality Improvement program and activities; initiate Quality projects and/or process improvement to attain quality service delivery.

Job Requirements
1. Education – Bachelor’s degree required. Master’s degree in Nursing, Health Administration, or related field preferred.
2. Experience – 10 years progressively responsible experience in primary care, public health, clinic or related field.
3. Other Requirements - Valid Washington Driver’s License.
Location: Seattle, WA 98014
Status: Open


How to Apply: Please send your CV to:
International Community Health Services
Human Resources – Attn: Lisa Hansen
P O Box 3007
Seattle, WA 98114-3007
Or Email:
Closing Date: Until Filled
Your Website: Visit organizational website.
Job Post Link: Visit additional job posting information.